FAQ

What is RAW hair?

RAW Hair is human hair that is in its natural state and sourced from a human donor. There has not been chemical changes, color changes or any processing done to the hair. All of the cuticles on RAW hair are intact. Raw Hair comes in 3 basic textures; Straight, Wavy, & Curly. All hair sold by Elly Diamond Collection is RAW hair. Elly Diamond Collection is the highest Raw Hair Quality Resulting In Years of Use.

What is cuticle aligned hair?

Cuticle aligned hair is hair that has not been altered chemically. All cuticles remain intact which allows the hair to maintain its strength and luster. All hair sold by Elly Diamond Collection is cuticle aligned hair.

What is your processing & shipping policy?

Please allow 7-10 business days for delivery from original purchase date within the United States, and 7-14 business days for International delivery.  If your desired hair is out of stock, an email will be sent to notify you of your options. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. Orders are sent out via USPS and Signature Confirmation is required when receiving the package. If you miss the USPS delivery attempt, your local post office will hold he package for you to pick up. 

Please visit our Terms and Conditions link for detailed information on processing and shipping.

Can I expedite my order? What if I pay extra? 

Unfortunately this option is not available. 

How much hair is in each bundle?

3.5-3.7oz

Do you offer bundle deals?

We do not offer bundle deals.

Can my Elly Diamond Hair be dyed/colored & bleached?

Yes. We recommend that any chemical processes be done by a professional. This purchase of hair is an investment for you and chemically altering the hair can possibly damage it. Although our RAW hair extensions can handle a coloring process very well, please be cautious. If the hair is chemically-altered incorrectly, the cuticles can become damaged and overexposed, causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages.

 

How long will the hair last?

With proper care, Elly Diamond Collection hair can last over 2-3 years.

 Does Elly Diamond Hair shed?

Minimal shedding is normal within the first couple wears, just like your own hair! But if you feel your Elly Diamond Hair Collection is shedding excessively, please feel free to contact us.

Can Elly Diamond Collection Hair be curled or straightened? 

Yes, your new RAW hair can be styled like your own hair. You are able to use a thermal (hot) tool to straighten, curl, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours. While sleeping, protect your hair in our Ankara (African Print) satin-lined bonnets.

How do I maintain my Elly Diamond Collection curly hair?

Wash/Condition hair a minimum of 1 time per week. Wet the hair generously, comb with a denman brush, (this will help define the curls), or wide tooth comb. All of our curly/wavy hair textures will straighten and revert to their original wave/curl pattern again when wet. Scrunch hair with fingers and allow to air dry. During bedtime, sleep with a satin bonnet. (We have bonnets on the site for sale!)

 If I order today, will I receive my hair next week?          

On average, most customers received their hair in 7-10 business days from original purchase date. However, it is recommended that you allow yourself enough time to receive your hair. Always prepare for unexpected delays from USPS due to weather related conditions.